Logo

Frequently Asked Questions

Last updated: 12/1/2025

General Questions

What materials do you use in your jewelry?

We use high-quality materials including sterling silver, gold-plated brass, genuine gemstones, and cubic zirconia. All materials are carefully selected for durability and beauty.

Do you offer custom jewelry?

Yes, we offer custom jewelry services for special occasions. Please contact us with your requirements and we'll work with you to create a unique piece.

How do I care for my jewelry?

Store your jewelry in a cool, dry place away from direct sunlight. Clean with a soft cloth and avoid contact with perfumes, lotions, and harsh chemicals. Remove jewelry before swimming or exercising.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), UPI, and Cash on Delivery. All payments are processed securely through our encrypted checkout system.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete payment details on our servers.

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placement if it hasn't entered the fulfillment process. Contact us immediately for assistance.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping delivers the next business day.

Can I track my order?

Yes, you'll receive a tracking number via email once your order ships. You can track your package on our "Track Your Order" page or the carrier's website.

How do I return an item?

Contact our customer service team to obtain a return authorization number, then package the item securely and ship it back to us using a trackable method.

Size & Fit

How do I determine my ring size?

We provide a ring sizing guide on our website. You can also visit any local jewelry store to have your finger measured professionally.

What if my jewelry doesn't fit?

We offer free resizing for most rings within 3 days of purchase. For other items, we can help you find the right size through our exchange program.

Contact Us

Can't find the answer to your question? Contact our customer service team at worldofaayu02@gmail.com or call us at +91 9555450080. We're here to help!

Need more help? Visit our Contact Us page for detailed contact information and business hours.